Hanna Koskinen, Leena Norros
pp. 175 – 205, download
(https://doi.org/10.55612/s-5002-037-009)
Abstract
This paper describes the use of functional models in a participatory design process to facilitate user involvement in complex system design. The particular case study presented here is the design of Future Internet-enabled farming system to address the global food chain challenges. Taking an end-user perspective during the development of systems and infrastructures in order to assist people in their work and everyday lives sets new challenge for complex system design. In extending the use of functional models by adopting the human factors engineering perspective, we show how future practice was made tangible and subject to the value estimations of a variety of end-user groups. In the food chain related development project, functional models facilitated the creative agency of the food chain actors and enabled a participatory design process in which the agricultural engineers and the food chain actors collaborative worked on a vision of future farming.
Keywords: Participatory design, Functional modelling, Complex systems, User involvement, Values, Human factors engineering, Future Internet and food chain activity