Inês Dias, Elísio Costa, Óscar Mealha
pp. 85 – 110, download
(https://doi.org/10.55612/s-5002-054-004)
Abstract
A product’s acceptance depends on the experience that it provides to its users. To consider user’s contextualised specific needs an user-centred design process is recommended. Human-centric design considers human´s opinions as a design priority, and puts them in the “centre” of the iterative design process. To understand the end-users influence (adults 55+ experience) in product development, we conducted an empirical study with 25 participants, supported by a human-centric co-design thinking process (participatory design) with collection of qualitative data. In this article we report a Design Based Research (DBR) study, that compares the acceptance of a set of two audio-visual artefacts: designed with adults older than 55 and a design process supported only by the designer’s expertise. Overall we believe this study depicts evidence that audio-visual artefacts for the online platform ICTskills4All are more effective when co-designed and validated with end-users.
Keywords: Co-design, Design Thinking, Digital Literacy, Older adults, User-Centred Design.
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