Systematic Review of Universal Design Applied to Wayfinding Signage Systems for a University Campus

Diego Joseph Villalon, Andrea Mangiatordi
pp.  218 – 238, download
(https://doi.org/10.55612/s-5002-067-010)

Abstract

University campuses and educational facilities are places of diversity shared by people with different conditions and from different cultures. In this context signage is one of the most immediate tools people can use when navigating the complexity of these spaces providing access and usability to all users. This paper presents a systematic review of the literature referring to signage using a Universal Design (UD) approach. Out of 580 articles, 19 were considered the most relevant to understand the current state of knowledge about Universal Design in signage for wayfinding in university campuses. The key findings are a series of recommendations for designing a signage system considering Universal Design principles like prioritising centres of cultural gravity, emphasising convergence, providing flexible systems, using co-design from early stages, giving simple and relatable information presented according to user expectations, and the strategic placement of signage with progressive delivery of information to reduce cognitive load..

Keywords: Universal Design, Wayfinding, Signage, University, Accessibility, Inclusion

References

1. Mace R.: Universal Design : Barrier Free Environments for Everyone Designers West, 33, pp. 147–152 (1985) DOI:
2. Steinfeld E., Tauke B.: Universal Designing Universal design: 17 ways of thinking and teaching. pp. 165–189. Husbanken, Oslo (2002)
3. Schmidt Müller Di Friedberg M.: Geographies of Disorientation, Routledge, (2017) https://doi.org/10.4324/9781315584683
4. Chiwandire D., Vincent L.: Wheelchair users, access and exclusion in South African higher education African Journal of Disability, 6, (2017) https://doi.org/10.4102/ajod.v6i0.353
5. Iftikhar H., Asghar S., Luximon Y.: The efficacy of campus wayfinding signage: A comparative study from Hong Kong and Pakistan Facilities, 38, pp. 871–892 (2020) https://doi.org/10.1108/F-04-2020-0035
6. Prandi C., Barricelli B.R., Mirri S., Fogli D.: Accessible wayfinding and navigation: A systematic mapping study Universal Access in the Information Society, 22, pp. 185–212 (2023) https://doi.org/10.1007/s10209-021-00843-x
7. Gupta M., Abdolrahmani A., Edwards E., Cortez M., Tumang A., Majali Y., Lazaga M., Tarra S., Patil P., Kuber R., Branham S.M.: Towards More Universal Wayfinding Technologies: Navigation Preferences Across Disabilities Conference on Human Factors in Computing Systems – Proceedings (2020) https://doi.org/10.1145/3313831.3376581
8. Han S.R., Yoon S., Cho S.: Smart Accessibility: Design Process of Integrated Geospatial Data Models to Present User-Customized Universal Design Information Frontiers in Psychology, 10, (2020) https://doi.org/10.3389/fpsyg.2019.02951
9. Fogli D., Arenghi A., Gentilin F.: A universal design approach to wayfinding and navigation Multimedia Tools and Applications, 79, pp. 33577–33601 (2020) https://doi.org/10.1007/s11042-019-08492-2
10. Hedvall P.-O., Price M., Keller J., Ericsson S.: Towards 3rd Generation Universal Design: Exploring Nonclusive Design Studies in Health Technology and Informatics. vol. 297. pp. 85–92 (2022) https://doi.org/10.3233/SHTI220824
11. Upadhyay V., Bhatnagar T., Holloway C., Balakrishnan M.: A Case Study on Improving Accessibility of Healthcare Care Facility in Low-resource Settings Conference on Human Factors in Computing Systems – Proceedings (2022) https://doi.org/10.1145/3491101.3503557
12. Wu K.-C., Wang H.: Inclusive design thinking for accessible signage in urban parks in Taiwan Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics). vol. 10279 LNCS. pp. 335–347 (2017) https://doi.org/10.1007/978-3-319-58700-4_28
13. Harper C., Duke T., Avera A., Crosser A., Jefferies S., Klisans D.V.: Exploring Hospital Wayfinding Systems: Design Guidelines for Wayfinding Interfaces Advances in Intelligent Systems and Computing. vol. 1205 AISC. pp. 30–36 (2020) https://doi.org/10.1007/978-3-030-50838-8_5
14. Rocha L., Lima T.S., Brito L.C.: Universal signaling based on the articulation between the ergonomic practices and the perception of the visually impaired Advances in Intelligent Systems and Computing. vol. 954. pp. 35–43 (2020) https://doi.org/10.1007/978-3-030-20444-0_4
15. Kowaltowski D.C.C.K., Bernardi N., Martin C.: A universal design Charrette conducted in an educational setting to increase professional sensitivity Journal of Accessibility and Design for All, 5, pp. 47–76 (2015) https://doi.org/10.17411/jacces.v5i1.91
16. Prandi C., Delnevo G., Salomoni P., Mirri S.: On supporting university communities in indoor wayfinding: An inclusive design approach Sensors, 21, (2021) https://doi.org/10.3390/s21093134
17. Karimi H.A., Zhang L., Benner J.G.: Personalized accessibility map (PAM): A novel assisted wayfinding approach for people with disabilities Annals of GIS, 20, pp. 99–108 (2014) https://doi.org/10.1080/19475683.2014.904438
18. Chesser S.A., Porter M.M., Barclay R., King A.C., Menec V.H., Ripat J., Sibley K.M., Sylvestre G.M., Webber S.C.: Exploring University Age-Friendliness Using Collaborative Citizen Science Gerontologist, 60, pp. 1527–1537 (2020) https://doi.org/10.1093/geront/gnaa026
19. Katada Y.: Development of a Signage-type AI Chat Bot that Supports Universal Design Kyokai Joho Imeji Zasshi/Journal of the Institute of Image Information and Television Engineers, 73, pp. 1030–1034 (2019) https://doi.org/10.3169/itej.73.1030
20. Yang C.-M., Kao C.-H., Lin C.-H.: A preliminary study on applying UD principles for signage assessment in hospital environment Advances in Usability Evaluation Part II. pp. 307–315 (2012)
21. Mosca E.I., Capolongo S.: Universal Design-Based Framework to Assess Usability and Inclusion of Buildings Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics). vol. 12253 LNCS. pp. 316–331 (2020) https://doi.org/10.1007/978-3-030-58814-4_22
22. Harper C., Avera A., Crosser A., Jefferies S., Duke T.: An exploration of interactive wayfinding displays in hospitals: Lessons learned for improving design Proceedings of the Human Factors and Ergonomics Society. vol. 2017-October. pp. 1119–1123 (2017) https://doi.org/10.1177/1541931213601884
23. Wan Y.K.P.: Accessibility of tourist signage at heritage sites: An application of the universal design principles Tourism Recreation Research, (2022) https://doi.org/10.1080/02508281.2022.2106099
24. Kim A.M., Kang K.H.A.: We Are Here: City Signs and Maps in Ethnic Placemaking Journal of the American Planning Association, 89, pp. 2–15 (2023) https://doi.org/10.1080/01944363.2022.2030785

back to Table of Contents