Author_snip

is a senior lecturer and head of Service Computing cluster at the School of Computer Sciences, Universiti Sains Malaysia (USM). She holds tertiary qualifications in Software Engineering, Masters in Computer Science and a PhD in Software and Information Science in 2009, 2011 and 2016 respectively. Her research interests include social media, human aspect of HCI, usability studies and disaster communication. She teaches courses in the areas of Software Engineering, Computer Sciences and Informatics. She has published in numerous international journals and delivered presentations at international conferences.is a senior lecturer at the School of Computer Sciences, Universiti Sains Malaysia, under the service computing research cluster. She is involved in various research related to her expertise and area of interests, particularly the psychological influence of HCI, human behaviour in social media, survey research, social informatics, requirement engineering, usability studies, and social media.

last update: November -0001

Articles published on IXD&A:

• ‘User Satisfaction with Computer-Based Test (CBT): The Mediating Role of CBT Centre Service Satisfaction’, N. 54, 2022, pp. 277 – 298, abstract, download, (https://doi.org/10.55612/s-5002-054-011), Google Scholar
"User satisfaction with most goods and services in the information system (IS) has been well studied. However, there appears to be little research on examinees’ satisfaction with facilities and service..."

Back to the authors list page